It Technical Support - ITTutor.net

Intradeco Sdn Bhd

INTRADECO SDN. BHD. is a Total IT Solution Provider, which has been incorporated in 1984 to accommodate the market growing needs on professional and comprehensive IT Solutions, IT outsourcing services and other human resource agent. At Intradeco, we want to make this a special place to work with. An exciting and nourishing work environment with values and professionalism. Find out the reasons why this may be the place for you:

Our People
You will be working with peers and clients who are leaders in the IT field. People who want to make a difference. People who have dreams to achieve in life.

Our Client
We have a diverse client base. Clients who expect us to deliver the finest services that best support their diverse industries and complexity. You could therefore, expect a challenging work environment and one that is flexible and stimulating enough to satisfy both the widest range of interests and the highest aspirations.

Our Firm
We provide you a complete training ground to learn. We respect your choices and we provide you all types of IT environments your expertise and desire are in.

Learning Culture
Career development at our firm works as a partnership. We nurture your growth with the framework and range of resources you need. You drive the pace and direction. In short, it’s all up to you to make a difference. Our learning culture is promoted by our belief in and commitment to knowledge sharing.

Technology
Working in Intradeco will give you the chance to expose to different types of technologies and architectures. Our business is very much technology driven, using the latest tools and technological capabilities to provide the best services possible to our clients. You also be given the opportunities to explore yourself in different IT fields, which include software development, hardware support and troubleshooting, network troubleshooting and support, and server support.

IT Technical Support
(Penang - Bayan Lepas or Butterworth)

Responsibilities:

In this position, you will be responsible for troubleshooting and resolving Level 0 or Level 1 or Level 2 type of technical problems for the implementation and ongoing support based computing environment. This includes system management and customer service to increase productivity, availability, security, supportability, and functionality for the various products and services. Primary duties will include providing 24X7 second level escalation support of production environment, capacity planning, scalability, drive root cause analysis/corrective action, senior-level application administration, crisis management, project management, and implementation.
Maintaining & troubleshoot PC & hardware accessories.
Network troubleshooting
Software & OS troubleshooting.
Onsite technical support - Level 0 or Level 2
Provide IT customer service & support via Data & Phone - Level 1

Requirements:

Candidate must possess at least Diploma, Advanced Diploma or Bachelor's Degree in Information Technology or equivalent.
Applicants must be willing to work in Bayan Lepas or Butterworth.
Applicants should be Malaysian citizens or hold relevant residence status.
Good customer support skill.
Experience in IT hardware troubleshooting.
Preferable candidates with at least 1 year experience in similiar environnment.
Fresh graduates applicants are also welcome to apply.
6 Full-Time positions available.

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