[Bluehat]

1. Position : IT SECURITY SUPPORT EXE

2. Company : IT 365 (M) Bhd (WHOLLY OWNED BY STANDARD CHARTERED M SB)

3. ADD : IT 365 Malaysia Berhad
Standard Chartered Malaysia
ITSC East (Kuala Lumpur, Malaysia)
L3-E-6 & L3-E-7
Technology Park Malaysia
BUkit Jalil , 57000 Kuala Lumpur


4. Status : Contract (renewable)

5. email to : Shanmugasilan.Anantan@my.standardchartered.com

nature of business.

you will work with
1. MAINFRAME
2. AS400
3. EBBS
4. IPASS
5. LOTUS PASSWORD
6. NOVELL
7. NT/W2K
8. XP/AD
9. RSA
10.UNIX

WORK DESC : -


• Performing 2nd and 3rd level security support to diagnose and resolve problems
remotely in Standard Chartered Bank by administering user accounts, including system
access rights, across all IT services defined to be in scope. It also includes the
administration of Non-User service accounts in conjunction with the needs of Systems
Administration. The major processes for this discipline include account creation,
modification, and deletion activities and their sub-tasks.
• To log and/or coordinate incoming requests, problems and queries, completing as many
request as possible as well as resolving as many technical problems (within the job scope)
and ensuring that all tickets are raised in all cases.
• Handling all requests according to documented service level agreements.
• Co-ordinate the delivery of service to customers for request input, ownership and completion
• Management of the Request Management functional mailbox ensuring all items are dealt
with in the appropriate manner including logging all incoming mails for requests.
• To run and download mainframe reports plus AS400 reports to ensure information
entered and meets quality control standards.
• Negotiates with customers and delivery groups in respect of emergencies, quality and
levels of service, restrictions on or withdrawal of services.
• Ensures that full account is taken of customers’ real and perceived needs in the delivery
of requests and that regular feed back on the progress of requests is given.
• To provide high standards of integrity, efficiency, and a devotion to customer
satisfaction in all interactions that needs to be met and sustained
• Communicate effectively at all times with customers, colleagues and delivery groups.
• Initiation of amendments to the documented processes and procedures
• Escalates technical issues to other support teams, when needed
• Making use of the ITSC Management tool in seeking solutions to customer requests and
where appropriate, use the procedures to submit new solutions for verification by the
Technical Support
• Work closely with Security Analyst and Technical Support Executive and Security Request Management